Ordering & Products

Q: How do I place an order?
A: Simply browse our online store, select your preferred lawn mower or garden tool, and add it to your cart. Once you’re ready, proceed to checkout — you can order as a guest or create an account for faster future purchases.

Q: What if the lawn mower I want is out of stock?
A: If an item is out of stock, you’ll see an indicator on the product page. You can contact our support team at support@fasionclose.com to check when it will be restocked or to find a similar alternative.

Q: Can I change or cancel my order after placing it?
A: We process orders quickly, but we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible at support@fasionclose.com or by phone at +1 (000) 000-0000. Once an order has been marked as “Processing” or “Shipped,” we cannot guarantee modifications.

Shipping & Delivery

Q: Where do you ship?
A: FasionClose currently ships to all addresses within the United States. (You can adjust this if you also ship internationally.)

Q: How long does shipping take?
A:

• Order Processing: Orders are typically processed and dispatched within 1–2 business days.

• Delivery Time: Standard shipping takes around 5–8 business days depending on your location.
  You’ll see an estimated delivery date at checkout.

Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with your tracking number and a direct link to the carrier’s website. Please allow 24 hours for tracking updates.

Q: What should I do if my lawn mower arrives damaged?
A: If your package appears damaged, you may refuse delivery. If you’ve already accepted it and discover damage (e.g., broken parts or dents), please contact support@fasionclose.com within 48 hours of delivery. Include your order number and clear photos of the damage to the mower and packaging.

Payments

Q: What payment methods do you accept?
A: We accept:

• Major Credit/Debit Cards (Visa, Mastercard, American Express, Discover)

• Digital Wallets (PayPal, Google Pay, Apple Pay)

• Buy Now, Pay Later options (where available)

Q: Is my payment information secure?
A: Absolutely. Our website uses SSL encryption to ensure your personal and payment information is fully protected. We never store your credit card details.

Q: Which currency will I be charged in?
A: All transactions are processed in USD (United States Dollars).

Returns, Refunds, & Exchanges

Q: What is your return policy?
A: We accept returns on most unused and unopened lawn mowers and accessories within 30 days of delivery. Products must be in their original packaging. Used or fuel-filled machines may not be eligible for return due to safety regulations.

Q: How do I start a return?
A: Email support@fasionclose.com with your order number and reason for return. We’ll issue a Return Merchandise Authorization (RMA) and instructions. Please don’t send items back without an RMA.

Q: When will I receive my refund?
A: Once your return is received and inspected, we’ll notify you by email. Approved refunds are processed to your original payment method within 5–10 business days.

Q: Do you offer exchanges?
A: We replace items only if they are defective or damaged. For other cases (like wanting a different model), please return your product for a refund and place a new order.